REFUND POLICY

REFUNDS & EXCHANGES

At IronRoot, customer satisfaction is our top priority. That is why we offer a 100% satisfaction guarantee on all our products — so you can try them completely risk-free. If, unexpectedly, you are not satisfied with your purchase, you have 30 days from the date of delivery to return your order. After this period, a refund or exchange is unfortunately no longer possible.

To request a refund, please send us an email. Our customer service team will provide you with all the necessary return instructions. A copy of your order confirmation is required for processing. Email: info@ironrootstore.com

RETURN AUTHORISATION

The right of return is void if the product shows visible signs of use or is not returned in the same condition and in its original packaging (bag and box). Once we have received and inspected your return, we will send you a confirmation. You will also receive a notification once the refund has been approved. If approved, the full purchase amount will be refunded.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service. Without proof of postage, we cannot guarantee receipt of the package.